Refund Policy


At HonestBusiness, we understand that your perfect pick may need a small adjustment. That’s why we’ve created a simple, hassle-free process for returns and exchanges, provided the criteria below are met:

We accept returns only within the United States.
We accept both defective and non-defective products.
We also accept returns and exchanges.

Address: 38 Otis Street, Unit D, West Babylon, New York 11704, United States

Return Conditions

  • Return Period: 30 days from the delivery date

  • Accepted Items: Only new products in original condition (unused, with all tags and packaging)

  • Restocking Fee: None

  • Refund Time: Within 7 business days after inspection

  • Return Shipping Costs: Free

Return Method

We accept in-store returns and drop-off location returns.

Delivery Day Return Policy

Our return period starts from the day the item is delivered to your address, not the purchase date.
If delivery is delayed and extends beyond the 30-day policy, we will still allow returns accordingly.

International Returns

We do not accept returns or exchanges for international orders.
In the rare case a product is found to be inauthentic, faulty, or flawed, we will allow returns if the steps below are followed.

How to Initiate a Return

  1. Contact Us
    Email our support team at support@honestbusiness.com with your order number and reason for the return.

  2. Return Authorization
    Our team will review your request and provide a return authorization along with a prepaid return shipping label (if applicable).

  3. Packaging and Shipping

    • Ensure the item is in original condition with all accessories, tags, and packaging.

    • Follow the provided instructions for packaging and shipping.

    • Return the item using USPS (United States Postal Service) with the provided return label.

  4. Required Documents

    • Include a copy of the return authorization with the returned item.

    • Attach photos if necessary to support claims of damage or defects.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of the refund.
If approved, refunds will be processed within 7 business days to your original payment method.

CONTACT INFORMATION

Company Name: HonestBusiness
Address: 38 Otis Street, Unit D, West Babylon, New York 11704, United States
Email: support@honestbusiness.com
Phone: +1 315 881 6119
Live Chat Support Available

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