Privacy Policy

This Privacy Policy describes how HonestBusiness (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.honestbusiness.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources over the past 12 months. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use your information to communicate with you, provide the Services, comply with legal obligations, enforce our terms of service, and protect or defend our rights and the rights of our users.

What Personal Information We Collect

1. Information We Collect Directly from You

Basic contact details (name, address, phone number, email)
Order details (billing/shipping address, payment confirmation, order information)
Account credentials (username, password, security questions)
Shopping activity (items viewed, cart, wishlist)
Customer support communications

2. Information We Collect Through Cookies
We automatically collect certain usage data (device information, browser type, IP address, network connection details, site interactions) using cookies, pixels, and similar technologies.

3. Information We Obtain from Third Parties
We may receive information from:

Service providers (e.g., Shopify for site operations)
Payment processors (payment details to process your transactions)
Marketing and advertising partners

How We Use Your Personal Information

Providing Products & Services: Process orders, manage accounts, arrange shipping, handle returns/exchanges, send order notifications.
Marketing & Advertising: Send promotional emails/texts, personalize ads, and improve our offerings.
Security & Fraud Prevention: Detect and prevent unauthorized or fraudulent activity.
Customer Support: Respond to inquiries and improve service quality.

Cookies

We use cookies to operate our site, remember preferences, analyze performance, and personalize content/ads. You can disable cookies in your browser settings, but this may affect site functionality. For details on cookies used through Shopify, see Shopify’s Cookie Policy.

How We Disclose Personal Information

We may share your personal information with:

Vendors and service providers (IT, shipping, payments, customer support)
Business and marketing partners
Affiliates within our corporate group
Legal authorities when required

We do not sell or share sensitive personal information for profiling purposes.

User-Generated Content

If you post reviews or other content on our site, this information will be public. We are not responsible for third parties’ use of publicly available information.

Third-Party Websites & Links

Our Site may contain links to third-party sites. We are not responsible for their privacy or security practices. Review their policies before providing personal information.

Children’s Data

We do not knowingly collect data from children under 16. If a child’s information is found, parents may contact us to request deletion.

Security & Retention of Your Information

We take reasonable measures to protect your data, but no method is 100% secure. Avoid sending sensitive information through unsecured channels.

CONTACT INFORMATION
Company Name: HonestBusiness
Address: 38 Otis Street, Unit D, West Babylon, New York 11704, United States
Website Contact Form: https://honestbusiness.com/pages/contact
Email: support@honestbusiness.com
Phone: +1 315 881 6119
Live Chat Support Available